Shipping policy
We operate a worldwide fulfillment network to ensure your premium cooling essentials reach you efficiently, regardless of your location.
- Order Processing: All orders are processed, quality-checked, and dispatched within 1 to 3 business days. Orders placed during weekends or major global holidays will be processed on the following business day.
- International Delivery Timelines: We offer standard and expedited worldwide shipping. Estimated delivery times range from 5 to 15 business days, depending on the destination country and customs clearance procedures. Accurate shipping estimates will be calculated at checkout.
- Customs, Duties, and Taxes: Please note that international orders may be subject to import duties, taxes (such as VAT or GST), and customs fees levied by the destination country. Coolwave is not responsible for these charges; all customs fees are the sole responsibility of the customer.
- Real-Time Tracking: Once your package leaves our warehouse, a confirmation email containing a tracking number and a link will be sent to you. You can monitor your shipment’s progress at any time.
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